Tracking and Dispatch Solution for Taxi Companies

There are many Taxi companies using GlobalTrack. Taxi companies report that their customers have less waiting time and the Taxi fleet has less time without customers in the taxi.

GlobalTrack monitors taxi fleet using real-time tracking. This will optimise passenger wait time and unoccupied vehicles . Using SNCTechnologies solutions, taxi companies increase customer satisfaction, save time and money. Improve the security of drivers and fleet using configurable automatic alarms that can be displayed on screen or sent via SMS/email.

“GlobalTrack means less waiting time and better service for Taxi customers.”


Taxi Fleet Management

Quickly locate the calling customer and dispatch the closest available vehicle. It is expensive for a taxi company to drive without customers in the vehicle or to have idle time between customers. Without a tracking system it can be challenging to quickly locate the calling customer and assign a suitable taxi.

Solution Description  
* Real-Time Fleet View GlobalTrack helps to quickly find the address of the calling customer and pick the closest available taxi from a map.
* Vehicle Tags Taxi companies can add attributes to the vehicles in GlobalTrack so that when a special type of vehicle is needed it is easy to find (e.g. a vehicle with 6 seats)
* Points-of-Interest Points of Interest (POI) can also be added to the map to make it easier to locate customers without an exact address (e.g. ”I am next to the Great Stores Shopping Mall”).


Dispatch Vehicles Faster

Passengers expect an efficient taxi service. They might even expect to see the location of the vehicle on its way. Using these tools you can organize your fleets more efficiently and improve communication with the drivers and reduce mobile phone costs.

Solution Description  
* Job Dispatch Administrate jobs from the GlobalTrack interface. Keep job statuses organized and updated.
* Mobile Dispatch Allows you to handle your customer pick-ups in a web browser on any smart phone or tablet. The Taxi company can publish the position of the vehicle that has been dispatched in a real-time web interface. Customers can see if there are available taxis at the taxi stand.
** Job Dispatch for Garmin Devices The administrator can dispatch jobs directly to the Garmin navigation devices as well as communicate with the driver using the Chat module when the vehicle is not moving.


Improve Your Taxi Fleet Efficiency

There is an increasing need to reduce fuel costs. Using the fleet and drivers in an optimal way are essential. Having the right tools to manage your fleet for factors like excessive speed, harsh driving and drivers accumulated hours will dramatically reduce fuel consumption and improve your staff satisfaction and safety.

Solution Description  
* Trip and Idle Reports Identify Idle time and trips made by a vehicle in a day or a range of dates using Trip and Idle report.
* Driver Working Hours After a driver logs into the platform (using an RFID), start the counter to know the amount of working hours for this worker. Know driver complies with the established policies of maximum amount of hours allowed per day.
** ECO Driving Reports Get a driver rating based on harsh acceleration, breaking and speed.


Minimize Driver Risk

Taxi drivers are at constant risk of theft or other dangerous situations. In an emergency situation it might be hard for the driver to pick up the phone to get help. Keep track of drivers real-time and SOS alerts.

Solution Description  
* Real Time Positioning Follow the entire taxi fleet on a map in real-time. Up-to-date vehicle locations and status information keeps dispatch in control and operating efficiently.
* SOS Alarms In GlobalTrack you can get SOS alerts from the driver. When an incident occurs the position of the incident can be forwarded to a security company or the police in a mobile phone interface.
* Speeding Alerts You are able to set a maximum speed limit defined by company policy and if this limit is being surpassed you can set up notification alerts.
* SMS / Email notifications All screen alerts can also be configured to be sent by SMS or Email to a user or a group of users.


Extend Taxi Lifetime

Is important to know when a maintenance has to be performed for each vehicle to keep your fleet in an optimal condition with vehicles available at any moment.

* Vehicle Maintenance Keep track of when it is time to perform a service of each vehicle in the fleet. Extend the lifetime of the fleet due to better control of the service intervals.

* These features are supported by all devices.

* SOS: all A-track devices (SOS hardware connected to the A-track device required).

** ECO Driving is supported by A-Track AX7

All these features are available at no additional cost and are included in the SNCTechnologies solution.